FAQ

How fast will my "Halo" arrive? We offer three reliable shipping tiers across the USA to ensure your jewelry reaches you safely:

  • Express Shipping: $20 (3-6 business days) – For when you need that extra sparkle, fast.

  • Standard Shipping: $10 (7-14 business days)

  • Free Standard Shipping: $0 (7-14 business days) – Automatically applied to qualifying orders.

When will my order ship? All orders are processed and ready for transit within 1-2 business days. You’ll receive a tracking number via email as soon as your treasure leaves our studio.

Is the shipping discreet and secure? Yes. Your privacy and security are paramount. Every Heir Halo order is shipped in a discreet outer package with secure padding to protect your jewelry from damage.

MATERIALS & CARE

Will my jewelry tarnish? To maintain your jewelry’s "Halo," we use high-quality platings. However, to preserve its brilliance for years, we recommend keeping your pieces away from water, lotions, and harsh chemicals.

Is your jewelry safe for sensitive skin? Absolutely. All our pieces are hypoallergenic, lead-free, and nickel-free, ensuring you stay comfortable while you shine.

RETURNS & EXCHANGES

What is your return policy? We want you to be completely enchanted by your purchase. If a piece isn’t the right fit for your legacy, we accept returns of unworn items in their original packaging within 30 days of delivery.

What if I receive a damaged item? Quality is our promise. If an item arrives defective, please email us at info@heirhalo.myshopify.com with a photo within 48 hours, and we will send a replacement immediately at no cost to you.